Privacy policy
Last updated: September 2026. This notice covers what we collect at Crusado Casino, how we use it, how long we keep it and how you can reach us with a request about your data.
Who runs this site
Crusado Casino is the trading name of the operator behind the source casino domain. We publish this UK-facing information site at servicecomm.co.uk to explain the reward pack, the cashier and the mobile experience for a UK player. Registration, deposits, withdrawals and gameplay all take place on the source casino domain, and the primary privacy notice for those services is the notice published there. This page sets out what we collect on the information site itself.
Data we collect on this site
Visiting servicecomm.co.uk does not require an account. Server logs record the standard set of technical fields that arrive with every web request: your IP address, browser user agent, the referring page, the pages you view here, and the time and date of the visit. These logs let us keep the site running, detect abusive traffic and produce aggregate visitor counts. We do not link server logs to any casino account you may hold on the source domain.
If you follow a link to the source casino site from this page, that click may pass a referral parameter to the source domain so the casino knows which page introduced you. The parameter carries no personal information; it only names the page. Registration, KYC uploads, deposit details, gameplay history and communications with support all happen on the source domain and are covered by the privacy notice published there.
Cookies and similar tools
We use a small number of first-party cookies on servicecomm.co.uk. A session cookie remembers a preference such as an accepted age gate or a cookie-banner choice. An analytics cookie counts visitors in an aggregate form. We do not run third-party advertising cookies on this information site. Every cookie is listed on our cookie banner with a description and a switch to accept or reject the non-essential entries; essential cookies remain in place so the site works.
How we use what we collect
Server logs and cookies help us keep the site running, detect abuse, count visitors, measure which pages are read and improve the layout. We do not sell the data we collect on this site, we do not swap it with third-party data brokers and we do not use it to build a marketing profile of you. Analytics data is aggregated before it reaches any dashboard.
Where the data lives
Server logs and analytics events sit inside the hosting infrastructure and the analytics platform we use for this site. Both are physically located inside the European Economic Area under the standard data-protection frameworks that apply to processors in that region. Nothing on this information site transfers your data to a country outside the EEA that has not been recognised as offering adequate protection under UK GDPR rules.
How long we keep it
Server logs are retained for up to twelve months in a form that identifies an individual IP address, then aggregated and rolled up into monthly totals. Analytics events are retained for up to fourteen months. Cookie preferences persist on your device until you clear them or reset the banner from the site footer. Nothing on this information site is retained beyond those windows.
Your rights under UK GDPR
UK GDPR gives you the right to access the personal data we hold about you, the right to ask us to correct inaccurate data, the right to ask us to delete it in certain cases, the right to object to processing and the right to data portability. A subject-access request is free and returns a copy of your data within one calendar month; complex requests may take up to three months, and we will let you know inside the first month if that extension applies to your request. Send subject-access requests to [email protected].
Marketing choices
We do not run a marketing mailing list from this information site. Marketing about the reward pack, reloads and tournaments is sent from the source casino domain to players who have opened an account there and opted into marketing on the source site; the unsubscribe link on every marketing email lets you leave that list at any time. Reaching the operator on the source site is also possible through live chat and through the email address published on this page.
Children and age gating
Crusado Casino is a gambling site for players eighteen and over. The information on servicecomm.co.uk is not directed at anyone under eighteen and we do not knowingly collect data from anyone under that age. If you believe a child under eighteen has interacted with this site, please contact us and we will remove the record.
Third-party links
This information site links out to the source casino domain, to responsible-play helplines (GamCare, BeGambleAware, GamStop) and to a small number of studios credited on the lobby. Once you follow one of those links, the destination site's own privacy notice covers the visit. We do not control the data practices of any third-party destination and are not responsible for the content of those sites.
Changes to this notice
We update this notice when the site changes, when the law changes or when we adjust the tools we use. The last-updated line at the top of the page always shows the current version. Older versions are available on request.
Contact us
For any question about this notice, for a subject-access request or for a complaint about how we handle your data, write to [email protected]. The subject line "Privacy request - servicecomm.co.uk" helps our support desk route the message to the right team.